How to Delete Your Account
To permanently delete your MaskedTalk account, use either of the following methods:
- In the MaskedTalk app: Open the app and go to Settings > Account > Delete Account. Follow the on-screen confirmation to complete the deletion.
- By email: Send a deletion request to support@maskedtalk.live from the email address associated with your MaskedTalk account. Include "Delete my account" in the subject line.
What Data Is Deleted
When you delete your MaskedTalk account, the following data is permanently removed from active systems:
- Your profile and account identifiers
- Photos, videos, and stories you uploaded
- Messages and chat history
- Purchase entitlement records
- All other account-linked app data
What Data May Be Retained
Some records may be retained only where required by law or for legitimate safety purposes:
- Security and fraud prevention evidence (e.g. IP addresses, device metadata)
- Financial reporting and purchase receipts (legal obligation)
- Account-event logs for dispute handling
- Records subject to valid legal requests or court orders
These retained records are never shown to other users and are kept only for the applicable legal or safety period.
Need Help?
If you have questions about deleting your MaskedTalk account or your data, contact us at support@maskedtalk.live. We aim to respond within 48 hours.